FAQ
Message Factory & OÖM Ethikwear
Local production. Small batches. Transparency.
Need a quick answer?
For questions about sizing or styles, please use the chat at the bottom of the screen.
We respond as quickly as possible.
If you leave the page, our reply will be sent to your email and the conversation will remain saved in your customer profile.
We prefer guiding you before purchase rather than multiplying returns.
How do I choose my size?
We follow North American sizing standards.
Each product page includes a size chart.
If you are between sizes, reach out via chat — we’ll guide you based on your body type and the garment’s fit.
What makes your garments different?
We produce in Quebec by conviction.
• 100% cut, sewn, printed and embroidered in Quebec
• Local fabrics whenever possible
• Ethical and traceable production
• Thoughtful small batches
Our garments are designed to last.
What is a pre-order?
A pre-order means the garment is currently in production.
We use this model to avoid overproduction.
• Estimated delivery time is listed on the product page
• Your card is charged at checkout
• Shipping occurs as soon as production is complete
Better production. No waste.
Do you offer special requests?
In certain cases, yes.
• Extended inseam lengths
• Limited production runs
• Simple adjustments when possible
Please contact us before placing your order to confirm feasibility.
Shipping times
In-stock items ship within 48 business hours.
Estimated delivery times:
• Quebec / Ontario: 2–4 days
• Other provinces: 3–6 days
• British Columbia: 4–10 days
Express service is available at checkout.
Pre-orders: timeline is indicated on the product page.
Do you ship to the United States or internationally?
Yes.
Customs duties or taxes may apply depending on your country.
If unexpected charges occur, please contact us.
Return Policy
Items not marked as final sale may be returned within 10 days of delivery.
Return shipping costs are the responsibility of the customer.
You may choose one of the following options:
• Exchange — we cover shipping of the replacement item
• Store credit with a 5% bonus (minimum $10), no expiration
• Refund to original method of payment
If your return brings your order below the free shipping threshold ($125), the original shipping fee will be deducted from a refund.
This condition does not apply if you choose store credit.
View full policy → [Link]
Garment care
Wash in cold water.
Lay flat to dry.
Avoid tumble drying.
Simple care extends the life of your garment.
Where can I buy?
Online.
Or at our boutique:
468 Principale Ouest
Magog, Quebec
Canada
You can also find select styles at our retail partners
Why are your prices higher than large chain stores?
Because we produce locally, in small quantities, using quality materials and fair wages.
When you purchase from us, you support independent and responsible production.
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• Be notified of pre-orders
• Discover new arrivals
• Access select offers first